Return & Exchange Policy
At Minorsmart, your satisfaction is our top priority. We want you to shop with complete confidence, knowing that if something isn’t right, we’re here to help.
1. Eligibility for Return or Exchange
We accept returns or exchanges under the following conditions:
- The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
- The return/exchange request must be made within same days of receiving your order.
- Items purchased during sale or clearance are not eligible for return or exchange unless they arrive damaged or defective.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following:
- Undergarments and socks
- Accessories (hats, hairbands, etc.)
- Items purchased using discount codes or during promotions
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our support team within 24 hours of delivery.
We may request photos of the product and packaging for verification. Once approved, we’ll arrange a replacement or refund at no additional cost.
4. How to Request a Return or Exchange
To initiate a return or exchange:
- Email us at support@minorsmart.com or message us on our official Instagram/Facebook page.
- Provide your order number, reason for return, and product images (if applicable).
- Our team will guide you through the process and share the return address.
5. Refund Process
- Refunds are processed once the returned item is received and inspected.
- Refunds will be made via the original payment method or as store credit, depending on your preference.
- Shipping and handling charges are non-refundable.
6. Shipping for Returns
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- We recommend using a trackable courier service to ensure safe delivery.
✨ Minorsmart Promise:
We value your trust and strive to ensure every shopping experience with Minorsmart is smooth, reliable, and joyful — because your little one deserves the best!