Return and Refund Policy for Minorsmart.com

Welcome to Minorsmart.com ! We strive to ensure your shopping experience is smooth and satisfactory. Our Return and Refund Policy is designed to provide you with clear guidelines on how to return items and receive refunds.

1. Return Policy

**Eligibility for Returns:**
– Items must be returned within 7 days of delivery.
– Items must be unused, in their original condition, and with all original packaging, tags, and labels intact.
– Personalized or custom-made items are non-returnable unless defective or damaged upon arrival.

Non-Returnable Items:
– Perishable goods (e.g., flowers, food items).
– Gift cards.
– Items purchased on clearance or during special promotions.- .

Return Process:
1. Initiate a Return:
– Contact our Customer Service team at info@minorsmart.com. to initiate a return. Please provide your order number and reason for return.

2. Return Authorization:
– Our Customer Service team will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.

3. Pack and Ship:
– Carefully pack the item to avoid damage during transit. Include the original invoice and the Return Authorization Number (RAN).
– Ship the item to the address provided by our Customer Service team. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Inspection and Approval:
– Once we receive your returned item, it will be inspected. We will notify you of the approval or rejection of your return within 3-5 business days.

2. Refund Policy

Refund Eligibility:
– Refunds are available for returned items that meet the return criteria outlined above.
– Original shipping charges are non-refundable unless the return is due to our error.

Refund Process:
1. Refund Approval:
– After the returned item is inspected and approved, a refund will be processed to your original method of payment.

2. Processing Time:
– Refunds will be processed within 7-10 business days after approval. Depending on your payment method, it may take additional time for the refund to appear in your account.

Exchanges:
– We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original item and place a new order for the desired item.

3. Damaged or Defective Items

Reporting Damages:
– If you receive a damaged or defective item, please contact us immediately at info@minorsmart.com or call us at +92-308-8929872. Provide your order number and details of the issue.

**Resolution:**
– We will work to resolve the issue promptly, which may include sending a replacement item or issuing a refund.

**4. Contact Information**

For any questions or concerns regarding returns and refunds, please contact our Customer Service team:

• Email: info@minorsmart.com
• Phone: +(92)-308-8929872
• Website: Minorsmart.com,

We value your satisfaction and appreciate your business. Thank you for shopping with Minorsmart.com !

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**Note:** This policy is subject to change without prior notice. Please review our Return and Refund Policy periodically for any updates.